Responsible Gaming
Gaming Should Be Entertainment
At The Empire Hotel, we believe that online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. It's important to gamble responsibly and within your means. If you find yourself struggling to control your gambling, help is available.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your jurisdiction in New Zealand) to participate in online gaming. The Empire Hotel does not permit gambling by minors. We are committed to preventing underage gambling and take this responsibility seriously.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in yourself or someone you know?
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount spent
- Neglecting family, friends, work, or education due to gambling
- Using gambling to escape problems or negative feelings
- Borrowing money or going into debt to gamble
- Feeling anxious or irritable when trying to cut down on gambling
- Failed attempts to stop or reduce gambling
- Experiencing financial difficulties as a result of gambling
- Jeopardizing relationships, work, or educational opportunities
If you've identified with any of these signs, it may be time to seek help.
Self-Help Tools & Safeguards
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a specified period
- Reality Checks: Receive reminders at regular intervals about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
- Session Time Limits: Set automatic session duration limits
Contact our customer support team to activate any of these tools on your account.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, please reach out to one of these trusted organizations:
New Zealand
- Problem Gambling Foundation (PGF) - Free confidential support and counselling
Phone: 0800 664 262 | Website: www.problemgambling.nz - Gamblers Anonymous (NZ) - Support meetings and peer counselling
Phone: 0800 668 369 | Website: www.gamblersanonymous.org.nz
International Resources
- GamCare (UK) - www.gamcare.org.uk
- GamStop (UK Self-Exclusion) - www.gamstop.co.uk
- Gambling Help Online (Australia) - www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) - www.responsiblegambling.org
- National Council on Problem Gambling (USA) - www.ncpgambling.org
Take Action Today
If you're struggling with gambling, remember that you're not alone. Help is available, and recovery is possible. Reach out to a support organization today—they offer free, confidential assistance.
Contact the Problem Gambling Foundation at 0800 664 262 or visit www.problemgambling.nz for immediate support.
Your wellbeing is important to us. Play responsibly and enjoy gaming as entertainment only.